WhatsApp (Waha)
This option connects the platform to WhatsApp using Waha API, which leverages the official WhatsApp Web protocol through QR code authentication.
Connection Flow
Select Type: WhatsApp (Waha).
Define the channel name and description.
Assign a responder (Agent or Squad).
Click Create Channel.
A QR Code will appear automatically.
QR Code Authentication
Open the WhatsApp app on your phone.
Navigate to Linked Devices → Add Device.
Scan the QR Code displayed on the screen.
The connection will be established within a few seconds.
Once the QR code is read successfully, the Agent can send and receive messages through that WhatsApp number. If the channel is deactivated, message routing stops immediately.
🕐 QR codes are valid for 40 seconds — if the connection fails, refresh the page or restart the pairing process.
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