Conversation History
Let Widget visitors create, revisit, and manage multiple conversations.
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Let Widget visitors create, revisit, and manage multiple conversations.
The Widget supports multiple persistent conversations for each visitor. Visitors can create new conversations and return to previous ones.
A new conversation does not delete previous messages. Each conversation remains available in the visitor's history.
The chat has two views: the current conversation and its history.
Select the back button in the chat header.
Browse the conversation history.
Select a conversation to reopen it.
The Widget loads the selected conversation and marks it as read. History is grouped by day and loads additional conversations as needed.
Select + in the conversation history to start a new chat.
The Widget clears the current chat from the interface. It creates the new conversation when the visitor sends their first message. The new conversation then appears in the history.
The selected conversation is saved locally for each channel. Returning visitors continue from their last selected conversation.
Visitors can rename a conversation directly from the history list. Conversations with unread messages display an unread state until opened.
The empty chat state includes a shortcut to View history. This helps visitors return to an earlier conversation quickly.
Conversation history is not a reset or deletion feature. It only lets visitors navigate between existing conversations.
This experience is available in these chat surfaces:
Embedded and public Widgets
Floating chat
Vibe Agent
The default user-message colors changed with this release. Workspaces using a legacy default Widget theme require the associated migration before release.
This migration prevents low-contrast user messages. It only affects Widget channels that use the legacy default theme.
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