> For the complete documentation index, see [llms.txt](https://docs.zaia.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zaia.app/documentation/api-reference-alpha/reference/ticketing-teams.md).

# Ticketing Teams

## GET /api/v1/ticketing-teams

> Retrieves multiple ticketing teams.

```json
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```

## POST /api/v1/ticketing-teams

> Creates a new ticketing team.

```json
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```

## GET /api/v1/ticketing-teams/{ticketingTeamId}/users

> Retrieves multiple users in a ticketing team.

```json
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exception."}}}},"404":{"description":"Ticketing team not found.","content":{"application/json":{"schema":{"type":"object","properties":{"code":{"type":"string","description":"The error code."},"cta":{"type":"object","properties":{"type":{"type":"string","enum":["support-contact"]},"url":{"type":"string","format":"uri"}},"required":["type","url"],"description":"The error call-to-action."},"feedback":{"type":"object","properties":{"enUs":{"type":"string"},"esEs":{"type":"string"},"ptBr":{"type":"string"}},"description":"The error feedback."},"message":{"type":"string","description":"The error message."},"name":{"type":"string","description":"The error name."}},"required":["feedback","message","name"],"description":"The description of a known exception."}}}}}}}}}
```

## POST /api/v1/ticketing-teams/{ticketingTeamId}/users

> Creates new users or attaches existing ones to a ticketing team.

```json
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```

## PATCH /api/v1/ticketing-teams/{ticketingTeamId}/users

> Updates multiple users in a ticketing team.

```json
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```

## GET /api/v1/ticketing-teams/{id}

> Retrieves a ticketing team.

```json
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Can be created in the api keys section on the workspace settings page.","name":"authorization","in":"header"}],"responses":{"200":{"description":"Retrieves a ticketing team.","content":{"application/json":{"schema":{"anyOf":[{"type":"object","properties":{"createdAt":{"type":"string","format":"date-time"},"id":{"type":"string","format":"uuid","description":"A UUID v4 string that identifies an entity."},"isRemoved":{"type":"boolean"},"updatedAt":{"type":"string","format":"date-time"},"description":{"type":"string","nullable":true,"minLength":3,"maxLength":250,"description":"The internal description of the ticketing team."},"name":{"type":"string","minLength":3,"maxLength":50,"description":"The display name of the ticketing team."},"picture":{"type":"string","nullable":true,"description":"The picture associated with the ticketing team."},"workspaceId":{"type":"string","format":"uuid","description":"The workspace ID that owns the ticketing team."},"tools":{"type":"array","items":{"type":"object","properties":{"createdAt":{"type":"string","format":"date-time"},"id":{"type":"string","format":"uuid","description":"A UUID v4 string that identifies an entity."},"isRemoved":{"type":"boolean"},"referenceId":{"type":"string","nullable":true,"format":"uuid","description":"The ID of the original entity in production."},"updatedAt":{"type":"string","format":"date-time"},"versionId":{"type":"string","format":"uuid","description":"A UUID v4 string that identifies an entity."},"description":{"type":"string","minLength":3,"maxLength":250,"description":"The internal description of the tool."},"detail":{"anyOf":[{"type":"object","properties":{"allowedDomains":{"type":"array","items":{"type":"string","minLength":1},"description":"List of domains allowed in web search results."},"effort":{"type":"string","enum":["low","medium","high"],"description":"Web search effort level."},"execution":{"type":"string","enum":["eligible","compulsory"],"description":"Whether the search should always be executed or only if the agent decides to do it."},"llmProviderId":{"type":"string","nullable":true,"format":"uuid","description":"Optional OpenAI LLM provider ID to be used in this tool call."},"prompt":{"type":"string","nullable":true,"maxLength":500,"description":"Prompt to be appended alongside queries to instruct the LLM call."},"type":{"type":"string","enum":["agentic-web-search"]}},"required":["allowedDomains","effort","execution","llmProviderId","prompt","type"]},{"type":"object","properties":{"body":{"type":"string","nullable":true,"maxLength":10000,"description":"The body of the HTTP request as JSON string."},"headers":{"type":"string","nullable":true,"maxLength":2000,"description":"The headers of the HTTP request as JSON string."},"method":{"type":"string","enum":["GET","POST","PUT","PATCH","DELETE"]},"parameters":{"type":"object","description":"The JSON Schema definition of the parameters that will be passed to the HTTP request.","properties":{"properties":{"additionalProperties":{"oneOf":[{"properties":{"description":{"type":"string"},"enum":{"items":{},"type":"array"},"nullable":{"type":"boolean"},"type":{"enum":["string","number","integer","boolean","null"],"type":"string"}},"required":["type"],"type":"object"},{"properties":{"description":{"type":"string"},"items":{"type":"object"},"nullable":{"type":"boolean"},"type":{"enum":["array"],"type":"string"}},"required":["type"],"type":"object"},{"properties":{"description":{"type":"string"},"nullable":{"type":"boolean"},"properties":{"type":"object"},"required":{"items":{"type":"string"},"type":"array"},"type":{"enum":["object"],"type":"string"}},"required":["type"],"type":"object"},{"properties":{"anyOf":{"items":{"type":"object"},"type":"array"},"description":{"type":"string"},"nullable":{"type":"boolean"}},"required":["anyOf"],"type":"object"}]},"type":"object"},"required":{"items":{"type":"string"},"type":"array"},"type":{"enum":["object"],"type":"string"}},"required":["type","properties"]},"query":{"type":"string","nullable":true,"maxLength":1000,"description":"The query parameters of the HTTP request as JSON string."},"type":{"type":"string","enum":["http-request"]},"url":{"type":"string","maxLength":500,"format":"uri","description":"The URL to send the HTTP request to. 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For internal use only."},"iterations":{"type":"number","minimum":2,"maximum":100,"description":"The number of iterations (steps) the agent can execute in a single execution."},"llm":{"type":"string","enum":["claude-haiku-4-5","claude-opus-4-8","claude-opus-4-6","claude-opus-4-5","claude-sonnet-4-6","claude-sonnet-4-5","gpt-5.2","gpt-5.5","gpt-5.4","gpt-5.4-mini","gpt-5.4-nano","gemini-2.5-flash","gemini-2.5-pro","gemini-3.5-flash","gemini-3-flash","gemini-3-pro","gemini-3.1-pro","kimi-k2.5","kimi-k2.6","grok-4.3"],"description":"The LLM model key to use for the agent."},"llmProviderId":{"type":"string","nullable":true,"format":"uuid","description":"The id of the LLM provider to use for the agent."},"name":{"type":"string","minLength":3,"maxLength":50,"description":"The name of the agent."},"picture":{"type":"string","nullable":true,"description":"The picture of the agent."},"planning":{"type":"boolean","description":"Whether the agent should plan before each execution."},"prompt":{"type":"string","minLength":1,"maxLength":10000,"description":"The main description of the agent's behavior."},"reasoningMode":{"type":"string","nullable":true,"enum":["low","medium","high","xhigh",null],"description":"The reasoning mode to use for the agent. If null, reasoning will be disabled."},"role":{"type":"string","minLength":1,"maxLength":250,"description":"The role of the agent. Particularly useful to give other agents context of what the agent does."},"superIdentityId":{"type":"string","format":"uuid","description":"The super identity ID associated with the agent."},"temperature":{"type":"number","minimum":0,"maximum":2,"description":"The temperature to use for the agent. The lower the more deterministic. The higher the more creative."},"timezone":{"type":"string","nullable":true,"enum":["Africa/Cairo","Africa/Johannesburg","America/Chicago","America/Denver","America/Los_Angeles","America/New_York","America/Sao_Paulo","America/Manaus","Asia/Dubai","Asia/Kolkata","Asia/Shanghai","Asia/Singapore","Asia/Tokyo","Australia/Sydney","Europe/Berlin","Europe/London","Europe/Moscow","Europe/Paris","Pacific/Auckland","Pacific/Auckland2","UTC","auto",null],"description":"The timezone to use for the agent. If null, no timezone will be used."},"toolCount":{"type":"integer","minimum":0,"description":"The number of tools currently associated with the agent."},"voiceId":{"type":"string","nullable":true,"format":"uuid","description":"The TTS voice to use for audio responses. Null when disabled for the agent."},"workspaceId":{"type":"string","format":"uuid","description":"The workspace ID that owns the agent."}},"required":["createdAt","id","isRemoved","referenceId","updatedAt","versionId","codeRuntime","internalName","iterations","llm","llmProviderId","name","picture","planning","prompt","reasoningMode","role","superIdentityId","temperature","timezone","toolCount","voiceId","workspaceId"]}},"required":["createdAt","updatedAt","agentId","toolId","agent"]}}},"required":["createdAt","id","isRemoved","referenceId","updatedAt","versionId","description","detail","name","workspaceId","agentTools"]}}},"required":["createdAt","id","isRemoved","updatedAt","description","name","picture","workspaceId","tools"]},{"type":"object","properties":{"createdAt":{"type":"string","format":"date-time"},"id":{"type":"string","format":"uuid","description":"A UUID v4 string that identifies an entity."},"isRemoved":{"type":"boolean"},"updatedAt":{"type":"string","format":"date-time"},"description":{"type":"string","nullable":true,"minLength":3,"maxLength":250,"description":"The internal description of the ticketing team."},"name":{"type":"string","minLength":3,"maxLength":50,"description":"The display name of the ticketing team."},"picture":{"type":"string","nullable":true,"description":"The picture associated with the ticketing team."},"workspaceId":{"type":"string","format":"uuid","description":"The workspace ID that owns the ticketing team."}},"required":["createdAt","id","isRemoved","updatedAt","description","name","picture","workspaceId"]}]}}}},"401":{"description":"Unauthorized.","content":{"application/json":{"schema":{"type":"object","properties":{"code":{"type":"string","description":"The error code."},"cta":{"type":"object","properties":{"type":{"type":"string","enum":["support-contact"]},"url":{"type":"string","format":"uri"}},"required":["type","url"],"description":"The error call-to-action."},"feedback":{"type":"object","properties":{"enUs":{"type":"string"},"esEs":{"type":"string"},"ptBr":{"type":"string"}},"description":"The error feedback."},"message":{"type":"string","description":"The error message."},"name":{"type":"string","description":"The error name."}},"required":["feedback","message","name"],"description":"The description of a known exception."}}}},"404":{"description":"Ticketing team not found.","content":{"application/json":{"schema":{"type":"object","properties":{"code":{"type":"string","description":"The error code."},"cta":{"type":"object","properties":{"type":{"type":"string","enum":["support-contact"]},"url":{"type":"string","format":"uri"}},"required":["type","url"],"description":"The error call-to-action."},"feedback":{"type":"object","properties":{"enUs":{"type":"string"},"esEs":{"type":"string"},"ptBr":{"type":"string"}},"description":"The error feedback."},"message":{"type":"string","description":"The error message."},"name":{"type":"string","description":"The error name."}},"required":["feedback","message","name"],"description":"The description of a known exception."}}}}}}}}}
```

## DELETE /api/v1/ticketing-teams/{id}

> Removes a ticketing team.

```json
{"openapi":"3.1.0","info":{"title":"Public API","version":"1.0.0"},"servers":[{"description":"API Server","url":"https://api.endless.zaia.app"}],"paths":{"/api/v1/ticketing-teams/{id}":{"delete":{"description":"Removes a ticketing team.","tags":["Ticketing Teams"],"parameters":[{"schema":{"type":"string","format":"uuid","description":"A UUID v4 string that identifies an entity."},"required":true,"description":"A UUID v4 string that identifies an entity.","name":"id","in":"path"},{"schema":{"type":"string","description":"The API key to use for authentication. Can be created in the api keys section on the workspace settings page."},"required":true,"description":"The API key to use for authentication. Can be created in the api keys section on the workspace settings page.","name":"authorization","in":"header"}],"responses":{"200":{"description":"The ticketing team was removed.","content":{"application/json":{"schema":{"type":"object","properties":{"message":{"type":"string","description":"An informative message for a call that has no effective result to be returned."}},"required":["message"]}}}},"401":{"description":"Unauthorized.","content":{"application/json":{"schema":{"type":"object","properties":{"code":{"type":"string","description":"The error code."},"cta":{"type":"object","properties":{"type":{"type":"string","enum":["support-contact"]},"url":{"type":"string","format":"uri"}},"required":["type","url"],"description":"The error call-to-action."},"feedback":{"type":"object","properties":{"enUs":{"type":"string"},"esEs":{"type":"string"},"ptBr":{"type":"string"}},"description":"The error feedback."},"message":{"type":"string","description":"The error message."},"name":{"type":"string","description":"The error name."}},"required":["feedback","message","name"],"description":"The description of a known exception."}}}},"404":{"description":"Ticketing team not found.","content":{"application/json":{"schema":{"type":"object","properties":{"code":{"type":"string","description":"The error code."},"cta":{"type":"object","properties":{"type":{"type":"string","enum":["support-contact"]},"url":{"type":"string","format":"uri"}},"required":["type","url"],"description":"The error call-to-action."},"feedback":{"type":"object","properties":{"enUs":{"type":"string"},"esEs":{"type":"string"},"ptBr":{"type":"string"}},"description":"The error feedback."},"message":{"type":"string","description":"The error message."},"name":{"type":"string","description":"The error name."}},"required":["feedback","message","name"],"description":"The description of a known exception."}}}}}}}}}
```

## PATCH /api/v1/ticketing-teams/{id}

> Updates a ticketing team.

```json
{"openapi":"3.1.0","info":{"title":"Public API","version":"1.0.0"},"servers":[{"description":"API Server","url":"https://api.endless.zaia.app"}],"paths":{"/api/v1/ticketing-teams/{id}":{"patch":{"description":"Updates a ticketing team.","tags":["Ticketing Teams"],"parameters":[{"schema":{"type":"string","format":"uuid","description":"A UUID v4 string that identifies an entity."},"required":true,"description":"A UUID v4 string that identifies an entity.","name":"id","in":"path"},{"schema":{"type":"string","description":"The API key to use for authentication. Can be created in the api keys section on the workspace settings page."},"required":true,"description":"The API key to use for authentication. Can be created in the api keys section on the workspace settings page.","name":"authorization","in":"header"}],"requestBody":{"required":true,"content":{"application/json":{"schema":{"type":"object","properties":{"description":{"type":"string","nullable":true,"minLength":3,"maxLength":250,"description":"The internal description of the ticketing team."},"name":{"type":"string","minLength":3,"maxLength":50,"description":"The display name of the ticketing team."},"picture":{"type":"string","nullable":true,"description":"The picture associated with the ticketing team."}}}}}},"responses":{"200":{"description":"The ticketing team was updated.","content":{"application/json":{"schema":{"type":"object","properties":{"createdAt":{"type":"string","format":"date-time"},"id":{"type":"string","format":"uuid","description":"A UUID v4 string that identifies an entity."},"isRemoved":{"type":"boolean"},"updatedAt":{"type":"string","format":"date-time"},"description":{"type":"string","nullable":true,"minLength":3,"maxLength":250,"description":"The internal description of the ticketing team."},"name":{"type":"string","minLength":3,"maxLength":50,"description":"The display name of the ticketing team."},"picture":{"type":"string","nullable":true,"description":"The picture associated with the ticketing team."},"workspaceId":{"type":"string","format":"uuid","description":"The workspace ID that owns the ticketing team."}},"required":["createdAt","id","isRemoved","updatedAt","description","name","picture","workspaceId"]}}}},"401":{"description":"Unauthorized.","content":{"application/json":{"schema":{"type":"object","properties":{"code":{"type":"string","description":"The error code."},"cta":{"type":"object","properties":{"type":{"type":"string","enum":["support-contact"]},"url":{"type":"string","format":"uri"}},"required":["type","url"],"description":"The error call-to-action."},"feedback":{"type":"object","properties":{"enUs":{"type":"string"},"esEs":{"type":"string"},"ptBr":{"type":"string"}},"description":"The error feedback."},"message":{"type":"string","description":"The error message."},"name":{"type":"string","description":"The error name."}},"required":["feedback","message","name"],"description":"The description of a known exception."}}}},"404":{"description":"Ticketing team not found.","content":{"application/json":{"schema":{"type":"object","properties":{"code":{"type":"string","description":"The error code."},"cta":{"type":"object","properties":{"type":{"type":"string","enum":["support-contact"]},"url":{"type":"string","format":"uri"}},"required":["type","url"],"description":"The error call-to-action."},"feedback":{"type":"object","properties":{"enUs":{"type":"string"},"esEs":{"type":"string"},"ptBr":{"type":"string"}},"description":"The error feedback."},"message":{"type":"string","description":"The error message."},"name":{"type":"string","description":"The error name."}},"required":["feedback","message","name"],"description":"The description of a known exception."}}}}}}}}}
```

## DELETE /api/v1/ticketing-teams/{ticketingTeamId}/users/{userId}

> Detaches a user from a ticketing team.

```json
{"openapi":"3.1.0","info":{"title":"Public API","version":"1.0.0"},"servers":[{"description":"API Server","url":"https://api.endless.zaia.app"}],"paths":{"/api/v1/ticketing-teams/{ticketingTeamId}/users/{userId}":{"delete":{"description":"Detaches a user from a ticketing team.","tags":["Ticketing Teams"],"parameters":[{"schema":{"type":"string","format":"uuid","description":"A UUID v4 string that identifies an entity."},"required":true,"description":"A UUID v4 string that identifies an entity.","name":"ticketingTeamId","in":"path"},{"schema":{"type":"string","format":"uuid","description":"A UUID v4 string that identifies an entity."},"required":true,"description":"A UUID v4 string that identifies an entity.","name":"userId","in":"path"},{"schema":{"type":"string","description":"The API key to use for authentication. Can be created in the api keys section on the workspace settings page."},"required":true,"description":"The API key to use for authentication. Can be created in the api keys section on the workspace settings page.","name":"authorization","in":"header"}],"responses":{"200":{"description":"The ticketing team user was removed.","content":{"application/json":{"schema":{"type":"object","properties":{"message":{"type":"string","description":"An informative message for a call that has no effective result to be returned."}},"required":["message"]}}}},"401":{"description":"Unauthorized.","content":{"application/json":{"schema":{"type":"object","properties":{"code":{"type":"string","description":"The error code."},"cta":{"type":"object","properties":{"type":{"type":"string","enum":["support-contact"]},"url":{"type":"string","format":"uri"}},"required":["type","url"],"description":"The error call-to-action."},"feedback":{"type":"object","properties":{"enUs":{"type":"string"},"esEs":{"type":"string"},"ptBr":{"type":"string"}},"description":"The error feedback."},"message":{"type":"string","description":"The error message."},"name":{"type":"string","description":"The error name."}},"required":["feedback","message","name"],"description":"The description of a known exception."}}}},"404":{"description":"Ticketing team user relationship not found.","content":{"application/json":{"schema":{"type":"object","properties":{"code":{"type":"string","description":"The error code."},"cta":{"type":"object","properties":{"type":{"type":"string","enum":["support-contact"]},"url":{"type":"string","format":"uri"}},"required":["type","url"],"description":"The error call-to-action."},"feedback":{"type":"object","properties":{"enUs":{"type":"string"},"esEs":{"type":"string"},"ptBr":{"type":"string"}},"description":"The error feedback."},"message":{"type":"string","description":"The error message."},"name":{"type":"string","description":"The error name."}},"required":["feedback","message","name"],"description":"The description of a known exception."}}}}}}}}}
```


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.zaia.app/documentation/api-reference-alpha/reference/ticketing-teams.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.