> For the complete documentation index, see [llms.txt](https://docs.zaia.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zaia.app/documentation/cookbook/channels/how-to-disconnect-your-whatsapp-business-account-from-another-integration-or-automation.md).

# How to disconnect your WhatsApp Business account from another integration or automation

## How to Disconnect a WhatsApp Account from Another Platform or Portfolio

In this guide, you will learn how to disconnect or unlink a WhatsApp account that is currently connected to another portfolio or platform, in order to avoid conflicts when creating a new connection.

This situation can happen, for example, when:

* The number was previously connected to another company
* It was used in another tool or platform
* It was connected through a previous Zaia integration

Currently, there are two main ways to unlink an account. The correct method depends on how the account was previously connected.

{% embed url="<https://www.youtube.com/watch?v=5kSRvj9b7k4>" %}

***

### 🔗 Method 1: Disconnect via Coexistence Mode

This method applies when the number is:

* Still linked to the **WhatsApp Business app on your phone**
* And also connected to a platform

#### Steps:

1. Open the **WhatsApp Business app**
2. Go to **Settings**
3. Tap on **Account**
4. Select **WhatsApp Business Platform**

On this screen, you will see the platform currently connected.

This could be:

* Another company
* Another tool
* A previous connection you want to remove

#### To disconnect:

1. Tap on the connected platform
2. Select **Disconnect**
3. Confirm the action

✅ Done! Your account is now unlinked from the previous connection.

***

### ⏳ Important Waiting Time

After disconnecting:

* Wait at least **1–2 minutes** before creating a new connection

This allows Meta to:

* Recognize the disconnection
* Properly release the number for reuse

***

### ⚙️ Method 2: Disconnect via Meta Business Manager

Use this method if:

* The previous connection was **not made via coexistence**, or
* You want to ensure **no remaining links exist** in your Meta portfolio

***

#### Steps:

1. Go to: **<https://business.facebook.com>**
2. Access the portfolio used in the previous connection
3. Go to **Settings**
4. Click on **WhatsApp Accounts**
5. Select your WhatsApp account

> If this is the only account, it may already be opened automatically.

***

### 🤝 Removing Partner Access

1. Navigate to the **Partners** tab
2. You will see platforms or companies that previously had access to your WhatsApp account

This may include:

* Other platforms you used before
* Integrations linked to this number

***

#### To remove access:

1. Click **Manage**
2. Remove the access of the platform/company
3. Confirm by clicking **Remove Portfolio**

> ⚠️ Meta may display a warning that message sending could be temporarily unavailable after removal.

If needed, click **Learn More** to understand this message.

***

### ⏳ Final Waiting Time

After removing access:

* Wait at least **1–2 minutes** before creating a new connection

This ensures Meta:

* Processes the change
* Releases the number correctly

***

### ✅ You're Ready

After completing these steps:

* Your WhatsApp account will be fully disconnected
* You can safely create a new connection

Now, simply return to **Zaia** and continue the setup process as usual.


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