Resending Failed Deliveries
Retry failed outbound message deliveries from Chat History when the channel and payload support it.
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Retry failed outbound message deliveries from Chat History when the channel and payload support it.
You can manually resend failed outbound deliveries for chat messages sent to external channels.
Use this when a message has at least one delivery in failed status and you need to retry that delivery without editing the original message.
Open Inbox → Chat History.
Select a conversation and open the message delivery details in the send status modal.
Zaia shows delivery blocks grouped as:
Sent
Pending
Errors
The Resend button only appears when the message has at least one failed delivery.
When you click Resend, Zaia retries each failed delivery for that message.
Zaia resends delivery entries. It does not edit the original message.
If the message has more than one failed delivery, Zaia retries each failed delivery individually.
Before retrying, each failed delivery changes to pending.
The interface updates in real time.
If the provider accepts the retry, the delivery changes to sent.
If the retry fails again, the delivery returns to failed and Zaia shows the updated error.
A manual retry follows this flow:
Failed → user can retry the delivery
Pending → Zaia started the new send attempt
Sent → the provider accepted the delivery
Failed → the new attempt failed and the error is refreshed
Manual resend only works when all conditions are true:
The user has the customer support permission
The delivery status is failed
The chat is linked to a channel with an active connection
The connection is not in failed status
The provider is supported for resend
Zaia blocks resend when any of these conditions is not met.
Manual resend is currently available for:
WhatsApp (Waha)
WhatsApp (Official)
Telegram
Zaia only retries deliveries that represent one supported payload.
Supported payload types are:
Text
PNG image
WAV audio
If the delivery contains an unsupported structure or more than one payload, Zaia blocks the resend.
For Instagram, manual resend reuses the existing messaging-window rules.
If the provider rejects the delivery because the send window is not valid anymore, the delivery returns to failed.
If a message has one failed delivery, Zaia shows Resend and retries that delivery.
If a message has multiple failed deliveries, Zaia retries each failed delivery from that message.
If the channel connection is invalid or already failed, Zaia does not allow resend.
If the delivery is not in failed status, Zaia does not allow resend.
This feature resends a specific delivery entry.
It does not change the message content and it does not create a message-editing flow.
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