Kanban Views

Organize human support chats in configurable Kanban boards based on ordered chat tags.

Kanban Views organize human support chats into configurable boards.

Each view limits which channels appear on the board and uses selected tags as ordered columns.

When you create or edit a view, you define:

Zaia always shows a No tag column.

This column contains chats that do not match any configured column tag.

Each chat appears in one column only.

Zaia resolves the main column using the first chat tag that matches the view's column order.

If a chat has no matching tag, it goes to No tag.

When you reorder columns, you also change the priority used to classify chats.

From the board, you can:

Each card shows:

Moving a card updates the board position and the chat tags.

Zaia removes the previous column tag and applies the destination column tag.

If you move the card to No tag, Zaia removes the current column tag and keeps the chat outside all configured tag columns.

Card order is persisted per view and per resolved column.

You can change the order of the tag columns at any time.

A view must keep at least one configured tag column.

If you remove a tag used as a column, Zaia updates the view and reclassifies affected chats.

Stored positions for affected cards are also cleared when needed.

Kanban boards update in real time.

Open boards refresh when card data changes, column order changes, or a specific card is updated.

Kanban Views require the workspace.permissions.customerSupport permission.

Last updated 2 days ago