> For the complete documentation index, see [llms.txt](https://docs.zaia.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zaia.app/inbox/human-support/kanban-views.md).

# Kanban Views

Kanban Views organize human support chats into configurable boards.

Each view limits which channels appear on the board and uses selected tags as ordered columns.

### What you can configure

When you create or edit a view, you define:

* **Name**
* **Description**
* **Channels**
* **Tags used as columns**

Zaia always shows a **No tag** column.

This column contains chats that do not match any configured column tag.

### How column assignment works

Each chat appears in one column only.

Zaia resolves the main column using the first chat tag that matches the view's column order.

If a chat has no matching tag, it goes to **No tag**.

When you reorder columns, you also change the priority used to classify chats.

### Working with the board

From the board, you can:

* Reorder tag columns
* Drag cards within a column
* Move cards between columns
* Open the chat in [Chat History](/inbox/chat-history.md) in a new tab

Each card shows:

* Channel
* Chat title or name
* Additional tags
* Created date
* Updated date

### What happens when you move a card

Moving a card updates the board position and the chat tags.

Zaia removes the previous column tag and applies the destination column tag.

If you move the card to **No tag**, Zaia removes the current column tag and keeps the chat outside all configured tag columns.

Card order is persisted per view and per resolved column.

### Updating columns

You can change the order of the tag columns at any time.

A view must keep at least one configured tag column.

If you remove a tag used as a column, Zaia updates the view and reclassifies affected chats.

Stored positions for affected cards are also cleared when needed.

### Real-time updates

Kanban boards update in real time.

Open boards refresh when card data changes, column order changes, or a specific card is updated.

### Permissions

Kanban Views require the `workspace.permissions.customerSupport` permission.

### Current limitations

* Card fields are fixed in the current UI
* Additional tag filtering is not fully implemented end to end
* Side column behavior is not available in the current release