# Deploy & Rollback

### 🚀 Deploy (Publishing Changes)

A **Deploy** is the action of promoting your Draft version to Production.

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#### What happens during a Deploy

* Your Draft becomes the new **live version**
* A version is saved in history (e.g., v23)
* A new Draft is automatically created

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### ⚠️ Impact of Deploy

#### Conversations

* Ongoing conversations continue normally
* New messages follow the updated behavior

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#### Channels

If an Agent or Squad is removed:

* The channel is automatically **deactivated**
* The responder is unassigned

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#### Responders

* Removed Agents/Squads are no longer available
* Channels depending on them stop working

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### 📡 Channel Behavior

* If the assigned Agent/Squad exists → works normally
* If removed → channel becomes inactive

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### 🔄 Rollback (Reverting Versions)

A **Rollback** restores your configuration to a previous version.

> ⚠️ Rollback is global and affects all versioned entities.

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#### How to Rollback

1. Open **Version History**
2. Select a version
3. Click **Edit this version**
4. Confirm

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#### What Happens

* The current Draft is permanently discarded
* A new Draft is created from the selected version
* You can review and deploy again

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#### 📌 Plan Limitations

* Freemium → No rollback
* Starter → 1 version back
* Pro / Agency / Enterprise → Unlimited

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#### ⚠️ Restrictions

* No partial rollback
* Cannot rollback only one component
* Cannot rollback to current Draft

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### 🧾 Impact on CRM

CRM data is not versioned.

#### Preserved:

* Tickets
* History
* Tags
* Assignments

#### What changes:

* Only Agent behavior

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### ✅ Key Takeaway

* Deploy makes your changes live
* Rollback safely restores previous versions
* Neither affects stored data or conversation history


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