> For the complete documentation index, see [llms.txt](https://docs.zaia.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zaia.app/white-label/overview.md). # Overview Zaia White Label adds your brand, visual identity, and custom domain to the platform. Your clients see your identity, not Zaia. Use the Console to manage workspaces, members, plans, billing, checkout, and slots. *** ### Console, White Label, and workspaces **Console** is the management surface for your account and workspaces. Use it for administration, billing, subscriptions, checkout, and slots. **White Label** is the branding layer. It provides your visual identity and custom domain. **Workspace** is the operational environment. It contains your Agents, members, integrations, conversations, and settings. *** ### What White Label includes White Label removes Zaia from the client-facing experience. When members and clients access workspaces, they see your branding. Core benefits include: * Your brand across the platform. * Your own custom domain. * A client-facing identity for your operation. *** ### What changes for your clients Your clients do not interact with Zaia as a brand. They access the platform through your identity. This helps you operate as a full AI agency or technology partner, not just a service reseller. *** ### Who White Label is for White Label is built for agencies that want recurring revenue with AI agents. It is designed for partners that want close support and a durable operation. This program is intentionally selective. #### Why access is limited Seats are limited to preserve support quality and partner proximity. This model helps maintain strong onboarding, real follow-through, and better outcomes for each partner. *** ### Selection process New openings are released in batches. Each batch goes through a selection process. {% stepper %} {% step %} ### Apply Submit your application to add White Label to your partner operation. This step helps evaluate fit and maintain a healthy partner cohort. {% endstep %} {% step %} ### Join an interview Meet with the Zaia team in an individual interview. The goal is to understand your business and answer open questions on both sides. {% endstep %} {% step %} ### Receive the decision Approval or rejection is shared after the interview. Final approval is completed after license payment within the defined timeframe. {% endstep %} {% endstepper %} *** ### Workspace model for client operations White Label provides branded access to client workspaces. You choose how to structure client operations. Common setups: * One workspace per client. * Multiple agents inside one client workspace. * Mixed structures based on your service model. The workspace architecture is flexible. *** ### White Label and workspaces White Label can provide branded access to client workspaces through your custom domain. When an existing workspace is linked to a White Label operation: * Its Agents, conversations, Channels, connections, Knowledge Bases, Tables, Workflows, roles, and authentication data remain unchanged. * Its current billing account and subscription remain attached to that workspace. * Existing workspace members can access the branded experience. * Future access happens through the configured domain. The Console manages workspace billing, checkout, and slots. A workspace can exist before payment. Its billing account is provisioned during the first checkout. Each workspace keeps its own subscription. > ⚠️ **Before linking an existing workspace:** Confirm the correct White Label operation. This association cannot be changed through self-service. Contact support if you need migration help. *** ### Managing workspaces from the Console The Console workspace list provides actions for each workspace in both the desktop table and mobile cards. #### Copy an access link Select **Copy access link** from a workspace's actions menu. The copied value is the base access URL for the selected workspace's tenant. Actions on one workspace do not reuse the URL or context of another workspace in the list. #### Invite a member Console owners and admins can select **Invite member** from a workspace's actions menu. The action opens the existing member invitation flow. Choose the supported role and send the invitation without opening the workspace first. The invitation is always scoped to the workspace whose menu was used. Users without owner or admin access do not see the invite action. *** ### Deleting an empty Console A Console owner can delete the current Console from **Console Settings → Overview** only when all of these conditions are true: * The Console has no workspaces. * There is no active, trialing, or pending slots plan. * Partners is disabled. When any condition is not met, the delete action remains unavailable and the interface explains what must be resolved first. After confirmation, the Console is removed from the active Console list. Its Console memberships and custom-domain configuration are removed, and its subdomain becomes available for reuse. The user is then redirected to another available Console or to the provisioning flow. > ⚠️ **Console deletion is different from workspace deletion.** This flow requires zero workspaces, so it does not delete workspace resources such as Agents, conversations, connections, or Knowledge Bases. *** ### Acceleration Program in the Console Signed-in users can open the **Acceleration Program** from the Console. Review preconfigured Agent templates before proceeding. See [Acceleration Program](/white-label/acceleration-program.md) for the complete flow. *** ### How plan executions work Executions are counted per agent. If one workspace has two published agents, both contribute to that workspace's execution total. This applies whether the agent is active on a channel or not. The plan limit is shared across all your agents. For general usage details, see [Understanding Usage Limits](/quick-start/understanding-usage-limits.md). *** ### Partner plans and White Label The Console provides the annual partner plans below. White Label is the branding addon for the partner experience. The annual commitment can be paid in up to 12 credit card installments. #### Starter `R$ 990/month` Includes: * Console access. * White Label addon. * Vibe Agent usage. * 10 Console slots. * Up to 10 published agents. * Up to 50k monthly executions. * Bring Your Own Key support. * Access to the private community. * Access to practical training. * Monthly group mentoring. #### Pro `R$ 2,062/month` Includes everything in Starter, plus: * 3x more Vibe Agent usage. * 25 Console slots. * Up to 25 published agents. * Up to 125k monthly executions. * Individual onboarding. * Monthly roadmap co-creation sessions. * Priority support with a 6-hour SLA. #### Scale `R$ 4,950/month` Includes everything in Pro, plus: * 5x more Vibe Agent usage. * 45 Console slots. * Up to 45 published agents. * Up to 225k monthly executions. * Dedicated channel with the Zaia team. * Direct influence on the roadmap. For broader plan context, see [Plans, Princing and Usage Limits](/quick-start/plans-princing-and-usage-limits.md) and [Subscription Plans Comparison](/quick-start/subscription-plans-comparison.md). *** ### Onboarding and support Individual onboarding is available on the **Pro** and **Scale** plans. It includes up to 2 hours of guided support. You can split it into one or two sessions. Typical use cases: * White Label custom-domain setup. * Channel configuration. * Co-building your first agent. Priority support is provided through a private partner community channel. The SLA depends on your plan. *** ### Bring Your Own Key You can use your own LLM API key. This is recommended when publishing agents to channels like WhatsApp or Instagram. BYOK can be configured per workspace or per individual agent. This gives you direct control over model cost by client or use case. For provider setup, see [Providers](/settings/providers.md) and [Model Selection](/agents/agent-settings/model-selection.md). *** ### External integrations External integrations are included. Your agents can query APIs, CRM systems, databases, and other external systems before replying to the user. There is no additional fee for that capability inside the plan. To implement this, see [HTTP Request Tool](/tools/available-tools/http-request-tool.md). *** ### Cancellation policy You can cancel at any time. Cancellations do not include refunds or reimbursements. Access remains active until the end of the contracted period. The plan does not renew automatically after cancellation. *** ### Workspace ownership Workspace ownership cannot be transferred to your client. If a client leaves your operation, you can still keep the workspace active. The full setup remains intact, including: * History. * Agents. * Knowledge bases. * Settings. *** ### FAQ #### Why is there a selection process and limited availability? Support and proximity cannot scale infinitely. The program limits seats to keep partner support healthy and focused. It also helps prioritize partners committed to building a solid business. #### What is included in White Label? White Label includes the branded platform experience. You use your brand and custom domain across the platform. Clients see your identity. #### How does workspace access work for my clients? Workspace access is available from the start. You decide whether each client gets one workspace, multiple agents in one workspace, or another structure. #### How are plan executions counted? Executions are counted per agent. All published agents contribute to the workspace total, and the plan limit is shared across all agents. #### Do you charge for team members or added clients? No. #### Does the plan require annual payment upfront? The commitment is annual. Payment can be split into up to 12 installments on a credit card. #### What does the individual onboarding include? It includes up to 2 hours of guided support. You can use it for domain setup, channel setup, first-agent co-creation, or other business needs. #### Can I cancel the plan? Yes. You can cancel at any time, without refund. Access remains active until the contracted period ends. #### How does priority support work? Priority support runs through a private partner community channel. The SLA depends on the contracted plan. #### Can I use my own LLM key? Yes. BYOK is supported and recommended for some publishing scenarios. It can be configured per workspace or per agent. #### Are external system integrations included? Yes. API access, CRM lookups, database queries, and other external integrations are included at no extra cost. #### What happens if one of my clients leaves my operation? Workspace ownership cannot be transferred to that client. You can still keep the workspace active with its full configuration and history preserved.