> For the complete documentation index, see [llms.txt](https://docs.zaia.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zaia.app/whitelabel/overview.md). # Overview Zaia Whitelabel lets you run the platform under your own brand. Your clients see your identity, not Zaia. You can use your own domain, invite your team, and manage client workspaces inside your own operation. *** ### What Whitelabel includes Whitelabel removes Zaia from the client-facing experience. When you invite members and clients into workspaces, they only see your branding. Core benefits include: * Your brand across the platform. * Your own domain. * Shared workspace access for your internal team and clients. * Priority support based on plan. * Native API and external system integrations. * Optional BYOK setup for LLM costs and control. *** ### What changes for your clients Your clients do not interact with Zaia as a brand. They access the platform through your identity. This helps you operate as a full AI agency or technology partner, not just a service reseller. *** ### Who Whitelabel is for Whitelabel is built for agencies that want recurring revenue with AI agents. It is designed for partners that want close support and a durable operation. This program is intentionally selective. #### Why access is limited Seats are limited to preserve support quality and partner proximity. This model helps maintain strong onboarding, real follow-through, and better outcomes for each partner. *** ### Selection process New openings are released in batches. Each batch goes through a selection process. {% stepper %} {% step %} ### Apply Submit your application to join the Whitelabel program. This step helps evaluate fit and maintain a healthy partner cohort. {% endstep %} {% step %} ### Join an interview Meet with the Zaia team in an individual interview. The goal is to understand your business and answer open questions on both sides. {% endstep %} {% step %} ### Receive the decision Approval or rejection is shared after the interview. Final approval is completed after license payment within the defined timeframe. {% endstep %} {% endstepper %} *** ### Workspace model for client operations Whitelabel includes workspace access from the start. You choose how to structure client operations. Common setups: * One workspace per client. * Multiple agents inside one client workspace. * Mixed structures based on your service model. The workspace architecture is flexible. *** ### How plan executions work Executions are counted per agent. If one workspace has two published agents, both contribute to that workspace's execution total. This applies whether the agent is active on a channel or not. The plan limit is shared across all your agents. For general usage details, see [Understanding Usage Limits](/quick-start/understanding-usage-limits.md). *** ### Pricing plans Whitelabel is offered through three annual plans. The annual commitment can be paid in up to 12 credit card installments. #### Starter `R$ 990/month` Includes: * Whitelabel access. * Vibe Agent usage. * 10 usable slots. * Up to 10 published agents. * Up to 50k monthly executions. * Bring Your Own Key support. * Access to the private community. * Access to practical training. * Monthly group mentoring. #### Pro `R$ 2,062/month` Includes everything in Starter, plus: * 3x more Vibe Agent usage. * 25 usable slots. * Up to 25 published agents. * Up to 125k monthly executions. * Individual onboarding. * Monthly roadmap co-creation sessions. * Priority support with a 6-hour SLA. #### Scale `R$ 4,950/month` Includes everything in Pro, plus: * 5x more Vibe Agent usage. * 45 usable slots. * Up to 45 published agents. * Up to 225k monthly executions. * Dedicated channel with the Zaia team. * Direct influence on the roadmap. For broader plan context, see [Plans, Princing and Usage Limits](/quick-start/plans-princing-and-usage-limits.md) and [Subscription Plans Comparison](/quick-start/subscription-plans-comparison.md). *** ### Onboarding and support Individual onboarding is available on the **Pro** and **Scale** plans. It includes up to 2 hours of guided support. You can split it into one or two sessions. Typical use cases: * Whitelabel domain setup. * Channel configuration. * Co-building your first agent. Priority support is provided through a private partner community channel. The SLA depends on your plan. *** ### Bring Your Own Key You can use your own LLM API key. This is recommended when publishing agents to channels like WhatsApp or Instagram. BYOK can be configured per workspace or per individual agent. This gives you direct control over model cost by client or use case. For provider setup, see [Providers](/settings/providers.md) and [Model Selection](/agents/agent-settings/model-selection.md). *** ### External integrations External integrations are included. Your agents can query APIs, CRM systems, databases, and other external systems before replying to the user. There is no additional fee for that capability inside the plan. To implement this, see [HTTP Request Tool](/tools/available-tools/http-request-tool.md). *** ### Cancellation policy You can cancel at any time. Cancellations do not include refunds or reimbursements. Access remains active until the end of the contracted period. The plan does not renew automatically after cancellation. *** ### Workspace ownership Workspace ownership cannot be transferred to your client. If a client leaves your operation, you can still keep the workspace active. The full setup remains intact, including: * History. * Agents. * Knowledge bases. * Settings. *** ### FAQ #### Why is there a selection process and limited availability? Support and proximity cannot scale infinitely. The program limits seats to keep partner support healthy and focused. It also helps prioritize partners committed to building a solid business. #### What is included in Whitelabel? Whitelabel includes the full branded platform experience. You use your brand and domain across the platform, and clients only see your identity. #### How does workspace access work for my clients? Workspace access is available from the start. You decide whether each client gets one workspace, multiple agents in one workspace, or another structure. #### How are plan executions counted? Executions are counted per agent. All published agents contribute to the workspace total, and the plan limit is shared across all agents. #### Do you charge for team members or added clients? No. #### Does the plan require annual payment upfront? The commitment is annual. Payment can be split into up to 12 installments on a credit card. #### What does the individual onboarding include? It includes up to 2 hours of guided support. You can use it for domain setup, channel setup, first-agent co-creation, or other business needs. #### Can I cancel the plan? Yes. You can cancel at any time, without refund. Access remains active until the contracted period ends. #### How does priority support work? Priority support runs through a private partner community channel. The SLA depends on the contracted plan. #### Can I use my own LLM key? Yes. BYOK is supported and recommended for some publishing scenarios. It can be configured per workspace or per agent. #### Are external system integrations included? Yes. API access, CRM lookups, database queries, and other external integrations are included at no extra cost. #### What happens if one of my clients leaves my operation? Workspace ownership cannot be transferred to that client. You can still keep the workspace active with its full configuration and history preserved.