What is an Agent?
In Zaia Endless, an Agent is more than a chatbot. It is a configurable AI entity that can reason, use tools, and collaborate with humans — all inside a single platform.
Agents are designed to start simple (just a Role and a Prompt) and can be extended step by step with Memory, Knowledge Bases, Tools, Workflows, and external integrations.
Core Identity
Every Agent starts with:
Role A short description of what the Agent does. Example: “Assistant specialized in customer onboarding.”
Prompt A detailed instruction (up to 5000 characters) that defines how the Agent should behave, what tone it should use, and what tasks it should perform. Tip: Whenever possible, keep knowledge directly in the Prompt to avoid unnecessary complexity.
Settings that Shape Behavior
Agents are not static — they have parameters that define how they work:
Temperature → controls creativity (0 = methodical, 100 = creative).
Effort → number of reasoning steps allowed (10 to 100).
Planning → Agent creates a structured plan before acting.
Supervision → Agent reviews and adjusts its own actions for better results.
Extending Capabilities
An Agent can be extended with resources available in Endless:
Memory → works like variables. You decide what to persist from the conversation (e.g., name, email, project type). The Agent can reuse this information later.
Knowledge Bases → structured information when text exceeds 5000 chars or requires frequent updates (FAQs, product manuals, policies).
Tables → native Endless databases for structured data like leads, customers, or transactions.
Workflows → orchestrated multi-step processes (e.g., “create invoice”, “trigger webhook”, “update CRM”).
MCPs → external connectors such as Google Calendar, Notion, Airtable, Supabase. They unlock extra Tools for the Agent.
Acting Through Tools
Agents are passive by design: they never act by themselves. They respond when triggered and can use Tools to execute actions:
Save or retrieve Memory
Search Knowledge Bases
Insert/Update/Search in Tables
Execute Workflows
Create tickets for human Teams (CRM)
Call APIs via HTTP
Use MCP-native Tools (e.g., schedule in Google Calendar)
Where Agents Operate
After testing internally, Agents can be published in Channels:
Website Widget
WhatsApp
Instagram
Each channel requires a Connection (e.g., linking your WhatsApp account).
Why Endless Agents Are Different
Simplicity first → You can launch an Agent with just a Prompt.
Native data handling → Knowledge Bases and Tables live inside Endless.
Structured orchestration → Workflows and Tools allow multi-step automations.
Seamless human handoff → Transfer conversations natively via CRM Teams.
Multi-LLM flexibility → Switch models to optimize speed, cost, and accuracy.
👉 In Endless, an Agent is not just answering questions — it’s a scalable digital teammate that grows with your business.
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