# Members

The **Members** section allows you to manage all users who have access to your workspace in Zaia Endless.\
From this page, you can invite new collaborators, assign roles, and control each member’s level of access and permissions.

Each **workspace** has its own independent list of members — adding someone to one workspace does not grant access to others.

> ⚠️ **Important:**\
> Each plan includes a limited number of members.\
> To check the exact number available in your plan, visit **Settings → Subscriptions** and review your active plan’s details.

***

### 🔹 Adding Members

To invite a new member to your workspace:

1. Click **Add Member** in the top-right corner.
2. Enter the person’s **email address**.
3. Click **Invite**.
4. The invited user will receive an email to join the workspace.

Once the invitation is accepted, the user’s status will change from **Pending** to **Active**.

| Status      | Description                                                                 |
| ----------- | --------------------------------------------------------------------------- |
| **Pending** | The invitation has been sent but not yet accepted.                          |
| **Active**  | The member has accepted the invitation and now has access to the workspace. |

***

### 🔹 Updating or Removing Members

You can modify an existing member’s role or remove them at any time.

* Click the **⋯ (three dots)** icon next to the user’s row.
* Choose **Edit permissions** or **Remove member**.
* Select a new role (Admin, Member, or Ops) if updating.
* Confirm your changes.

Changes take effect immediately and apply to all sections of the workspace.

***

### 🔹 Roles and Permissions

Each member is assigned a **role**, defining what actions they can perform inside the workspace.

| Role       | Access Level          | Description                                                                                                                                                                                             |
| ---------- | --------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Admin**  | 🔧 Full Access        | Has unrestricted control over the entire workspace. Can manage billing, Agents, Workflows, Tables, Knowledge Bases, human support settings, teams, and all configurations.                              |
| **Member** | ⚙️ Standard Access    | Can manage Agents, Workflows, Tables, Knowledge Bases, and team settings, but **cannot access billing or global workspace configurations**. Functionally equivalent to Admin within project operations. |
| **Ops**    | 💬 Operational Access | Designed for support or operational staff. Can only interact with human handoff conversations assigned to them. **Cannot modify Agents, Teams, or global workspace settings.**                          |

> 💡 **Tip:**\
> Use the **Ops** role for staff who only need access to the operational interface or human handoff management — not configuration or billing.

***

### 🔹 Removing Access

To remove a user:

1. Open the member’s menu (**⋯**).
2. Click **Remove member**.
3. Confirm the action.

The user will immediately lose access to all workspace resources.\
This does not affect other workspaces the user may belong to.

***

### 🔹 Best Practices

* Assign **Admin** only to trusted users responsible for workspace or billing management.
* Use **Member** for general collaborators, developers, or AI builders.
* Use **Ops** for agents or support roles focused on operational execution.
* Review member permissions periodically to ensure least-privilege access.
* Monitor your member usage in **Settings → Usage** to keep track of your workspace limits.


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