Platform Tour
Zaia Endless is organized into clear and modular sections that guide how you navigate, build, and manage your AI ecosystem.
Workspaces
Each workspace represents an independent environment where you manage Agents, Teams, Channels, and Settings. You can switch between workspaces from the top-left corner of the interface or create new ones as needed.
Main Structure
The platform is divided into three main areas:
Builder
The Builder is where creation happens. It centralizes everything related to building and configuring your AI stack:
Agents and Squads
Tables
Knowledge
Workflows
This is where you define behavior, logic, tools, and data used by your Agents.
CRM
The CRM area centralizes conversations, support flows, and human handoff.
It is divided into two distinct sections:
Tickets Displays human-assisted conversations only, where an Agent has transferred the interaction to a CRM Team.
History Contains all conversations, including:
Fully automated Agent interactions
Conversations that were later transferred to humans
This separation helps teams clearly distinguish operational support from overall interaction history.
In addition, the CRM includes:
Teams — groups of human agents.
Channels — connections such as Widget, WhatsApp, Instagram, or API.
Analytics
The Analytics section provides visibility into how your workspace and Agents are performing.
From here, you can monitor metrics such as:
Usage by channel
Credits consumption per Agent
Message volume over time
Tickets created in a given period
Average messages per user
Analytics helps you understand adoption, optimize Agent behavior, and track operational efficiency.
Settings
The Settings area contains all workspace-level configuration, billing, and integrations.
Available sections include:
Overview — workspace information and identification.
Members — manage users and permissions.
Billing — plan details, payment method, invoices, and subscription management.
Usage — detailed credit and consumption tracking.
Providers — available integration providers.
Connections — authentication for MCPs and Channels.
API Keys — create and manage keys for API access and external integrations.
ℹ️ Subscription management is fully integrated into the Billing section.
Navigation
Sidebar — provides structured access to all modules in a clear hierarchy.
Top Bar — shows the current workspace, user profile, and credit balance.
Main Area — updates dynamically based on the selected section.
You can freely move between Builder, CRM, Analytics, and Settings using the sidebar.
Command Palette
Press Ctrl + K (Windows/Linux) or Cmd + K (macOS) to open the Command Palette.
With it, you can:
Jump directly to any page or module.
Switch workspaces.
Search for Agents, Workflows, or Channels.
This is the fastest way to navigate Zaia Endless without leaving the keyboard.
Summary
Builder
Create and configure Agents, Squads, and core AI resources.
CRM
Manage conversations, tickets, teams, and communication channels.
Analytics
Monitor usage, performance, and operational metrics.
Settings
Configure workspace details, billing, usage, integrations, and API keys
💡 Tip: Use the Command Palette to move quickly between sections — it’s the most efficient way to explore the platform.
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