Platform Tour
Zaia Endless is organized into clear and modular sections that guide how you navigate, build, and manage your AI ecosystem.
Workspaces
Each workspace represents an independent environment where you manage Agents, Teams, Channels, and Settings. You can switch between workspaces from the top-left corner of the interface or create new ones as needed.
Main Structure
The platform is divided into three main areas:
Builder
The Builder is where creation happens.
Opening the Builder home takes you to the full-screen Vibe experience. On other Builder pages, Alfred remains available as a floating assistant that can be minimized, resized, or expanded back to Vibe.
ℹ️ Vibe Agent access: Vibe is available to users who belong to the workspace, including users who are not workspace owners. The actions available elsewhere in the platform still follow each user's assigned role.
The Advanced Builder organizes the workspace into:
Workforce — Agents and Squads.
Capabilities — Tools, MCPs, and Components.
Resources — Tables, Knowledge, Workflows, and supported Triggers.
Publish and version actions remain in the contextual Builder header, keeping release controls visible without adding them to the navigation submenu.
Search in lists
List search is contextual to each screen. The search input lists the fields it searches in its placeholder.
Hover over the input to read the complete field list. This helps when the placeholder text does not fit.
Search behavior remains the same. The interface only makes searchable fields visible.
The available fields are:
Agents — name, internal name, role, and prompt.
Channels — name, description, and prompt.
Components — key.
Connections — name and description.
Tables and Knowledge Bases — name and description.
Voices — name and instructions.
Table items — value.
Knowledge items and documents — name and description.
CRM
The CRM area centralizes conversations, support flows, and human handoff.
When the unified inbox is enabled, Conversations combines automated chat history and human-assisted tickets in one list. Teams can filter by queue, ticket status, tags, attendants, Agents, Squads, or search terms without leaving the page.
The CRM submenu acts as inbox navigation:
All conversations
Assigned to me
Human queue
Unassigned
Dynamic views for Tags and Team members
Management pages contain Channels, Kanban, attendants, tags, tiers, external users, and external groups.
On mobile, the conversation list opens first. Select a conversation to open its details, and use Back to return to the list.
Analytics
The Analytics section provides visibility into how your workspace and Agents are performing.
Analytics opens with the last 30 days selected by default. You can change the period when you need a broader or narrower view.
From here, you can monitor metrics such as:
Usage by channel
Credits consumption per Agent
Message volume over time
Tickets created in a given period
Average messages per user
Analytics helps you understand adoption, optimize Agent behavior, and track operational efficiency.
Settings
The Settings area contains all workspace-level configuration, billing, and integrations.
Available sections include:
Overview — workspace information and identification.
Members — manage users and permissions.
Billing — plan details, payment method, invoices, and subscription management.
Usage — detailed credit and consumption tracking.
Providers — available integration providers.
Connections — authentication for MCPs and Channels.
API Keys — create and manage keys for API access and external integrations.
ℹ️ Subscription management is fully integrated into the Billing section.
Navigation
Sidebar — provides structured access to all modules in a clear hierarchy.
Profile and usage card — shows the current workspace, usage, workspace settings, and workspace switcher.
Top Bar — shows contextual actions for the current area.
Main Area — updates dynamically based on the selected section.
You can freely move between Builder, CRM, Analytics, and Settings using the sidebar.
Command Palette
Press Ctrl + K (Windows/Linux) or Cmd + K (macOS) to open the Command Palette.
With it, you can:
Jump directly to any page or module.
Switch workspaces.
Search for Agents, Workflows, or Channels.
This is the fastest way to navigate Zaia Endless without leaving the keyboard.
Summary
Builder
Create and configure Agents, Squads, and core AI resources.
CRM
Manage conversations, tickets, teams, and communication channels.
Analytics
Monitor usage, performance, and operational metrics.
Settings
Configure workspace details, billing, usage, integrations, and API keys
💡 Tip: Use the Command Palette to move quickly between sections — it’s the most efficient way to explore the platform.
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