# Platform Tour

Zaia Endless is organized into clear and modular sections that guide how you navigate, build, and manage your AI ecosystem.

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### Workspaces

Each **workspace** represents an independent environment where you manage Agents, Teams, Channels, and Settings.\
You can switch between workspaces from the top-left corner of the interface or create new ones as needed.

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### Main Structure

The platform is divided into three main areas:

#### Builder

The **Builder** is where creation happens.\
It centralizes everything related to building and configuring your AI stack:

* **Agents** and **Squads**
* **Tables**
* **Knowledge**
* **Workflows**

This is where you define behavior, logic, tools, and data used by your Agents.

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#### CRM

The **CRM** area centralizes conversations, support flows, and human handoff.

It is divided into two distinct sections:

* **Tickets**\
  Displays **human-assisted conversations only**, where an Agent has transferred the interaction to a CRM Team.
* **History**\
  Contains **all conversations**, including:
  * Fully automated Agent interactions
  * Conversations that were later transferred to humans

This separation helps teams clearly distinguish operational support from overall interaction history.

In addition, the CRM includes:

* **Teams** — groups of human agents.
* **Channels** — connections such as Widget, WhatsApp, Instagram, or API.

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#### Analytics

The **Analytics** section provides visibility into how your workspace and Agents are performing.

From here, you can monitor metrics such as:

* Usage by channel
* Credits consumption per Agent
* Message volume over time
* Tickets created in a given period
* Average messages per user

Analytics helps you understand adoption, optimize Agent behavior, and track operational efficiency.

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#### Settings

The **Settings** area contains all workspace-level configuration, billing, and integrations.

Available sections include:

* **Overview** — workspace information and identification.
* **Members** — manage users and permissions.
* **Billing** — plan details, payment method, invoices, and subscription management.
* **Usage** — detailed credit and consumption tracking.
* **Providers** — available integration providers.
* **Connections** — authentication for MCPs and Channels.
* **API Keys** — create and manage keys for API access and external integrations.

> ℹ️ Subscription management is fully integrated into the **Billing** section.

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### Navigation

* **Sidebar** — provides structured access to all modules in a clear hierarchy.
* **Top Bar** — shows the current workspace, user profile, and credit balance.
* **Main Area** — updates dynamically based on the selected section.

You can freely move between Builder, CRM, Analytics, and Settings using the sidebar.

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### Command Palette

Press **Ctrl + K** (Windows/Linux) or **Cmd + K** (macOS) to open the **Command Palette**.

With it, you can:

* Jump directly to any page or module.
* Switch workspaces.
* Search for Agents, Workflows, or Channels.

This is the fastest way to navigate Zaia Endless without leaving the keyboard.

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### Summary

| Section       | Purpose                                                                 |
| ------------- | ----------------------------------------------------------------------- |
| **Builder**   | Create and configure Agents, Squads, and core AI resources.             |
| **CRM**       | Manage conversations, tickets, teams, and communication channels.       |
| **Analytics** | Monitor usage, performance, and operational metrics.                    |
| **Settings**  | Configure workspace details, billing, usage, integrations, and API keys |

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> 💡 **Tip:** Use the **Command Palette** to move quickly between sections — it’s the most efficient way to explore the platform.


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