# Creating a Channel Click **“New Channel”** to begin the configuration process.\ Each channel type requires a slightly different setup flow, depending on the external platform. *** ### **General Configuration Parameters** | Field | Description | | -------------------------------- | ----------------------------------------------------------------------------------------------- | | **Type** | Selects the communication channel (Widget, WhatsApp (Waha), WhatsApp (Official), or Instagram). | | **Name** | Internal name used to identify the channel in the CRM list. | | **Description** | Optional internal note for context or control. | | **Channel Responder** | Defines which Agent or Squad will handle the conversations from this channel. | | **Customized Prompt (optional)** | Overrides the Agent’s main prompt, applying a custom instruction only for this channel. | | **Delay to Answer** | Sets a delay (in seconds) before the Agent responds to a user message. | ## **Channel Management** Once created, channels are displayed in the **Channels Dashboard**. | Action | Description | | -------------------------- | ---------------------------------------------------------------- | | **Toggle Active/Inactive** | Enables or disables message routing for the selected channel. | | **Edit Settings** | Opens the configuration modal to modify responder or prompt. | | **View Configuration** | For Widget channels, shows embed code and customization options. | | **Delete Channel** | Permanently removes the channel and its routing link. | Each active channel is monitored automatically, ensuring continuous connectivity and message delivery.\ If authentication expires (e.g., expired WhatsApp token), the channel status will display as inactive until reconnected. *** ## **Troubleshooting** | Issue | Possible Cause | Solution | | -------------------------------------- | ----------------------------- | ----------------------------------------------------------- | | QR Code expires before scanning | Delay during setup | Reload and rescan within 40 seconds. | | No pop-up window for WhatsApp Official | Browser blocked pop-ups | Enable pop-ups in browser settings. | | Instagram connection fails | Wrong account permissions | Use an account with messaging access enabled. | | Widget not loading on site | Script not embedded correctly | Re-copy the embed code and ensure it’s inside the ``. | --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.zaia.app/channels/creating-a-channel.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.