Billing
Manage your workspace billing and payment methods
The Console Billing section centralizes financial and payment settings for your workspace. From the Console, you can define the payment responsible, manage your active billing method, and view historical statements.
⚠️ Important: Billing is managed per workspace — each workspace has its own subscription plan, billing cycle, and payment method. If you manage multiple workspaces, ensure that each one has an active payment configuration.
🔹 Overview
The Console displays key details about your workspace’s payment setup:
Payment Responsible
The email of the user who owns or manages billing for this workspace.
Payment Method
The registered payment source (credit card or other method, depending on region).
Statement
Historical billing data, including transaction ID, date, amount, and payment status.
If no payment method is registered, the Console shows an Add button.
🔹 Adding or Updating a Payment Method
To add or update your payment method:
Click Add or Change Payment Method.
A secure modal will open for you to fill in your credit card information.
Provide:
Card Number
Expiration Date
Security Code (CVC)
Billing Country
Click Register to confirm.
Zaia Endless uses a PCI-compliant payment gateway, ensuring all sensitive information is encrypted and stored securely.
💡 Tip: You can update your card details at any time — this won’t interrupt your active plan or current billing cycle.
🔹 Payment Statements
The Statement section displays your billing history for transparency and control.
Statement ID
Unique identifier for each billing cycle or transaction.
Billing Date
The date on which the charge occurred or was scheduled.
Status
Indicates whether the payment was successful, pending, or failed.
Amount
Total billed value for that period.
If no payments have been made yet, you’ll see a “No results” message.
🔹 Workspace and Billing Relationship
Each workspace is billed independently, allowing organizations to isolate budgets and client accounts. For example:
Your main workspace might use a corporate credit card.
Your client-specific workspace could use a different payment source or plan.
Changing the billing method in one workspace does not affect others.
🔹 Subscribing and Upgrading
You can start a subscription or change the current plan from the signed-in Console.
Open the workspace you want to manage.
Go to Settings → Billing.
Choose the plan and billing cycle that match the workspace.
Review the price and payment details shown at checkout.
Confirm the payment to activate the plan or apply the upgrade.
Checkout validates payment information before completing the change. If the payment provider rejects a field or transaction, the Console shows a specific message.
💡 Tip: Plan changes apply only to the workspace selected at checkout.
🔹 Managing slots in the Console
When slot management is available, use the Console Billing stepper. Review each increase or decrease before confirming it.
For annual plans, the checkout displays the adjusted amount for the slot change before payment confirmation.
Some subscriptions created through an earlier Stripe checkout follow legacy slot rules. When this applies, a ? icon appears next to the slot control. Hover over it to read the guidance for that subscription before changing the quantity.
🔹 Billing Activation for New Workspaces
A workspace can be created before payment. The Console provisions billing during its first checkout.
Subscriptions remain independent per workspace. Creating or linking another workspace does not move, replace, or combine its current billing information.
🔹 Best Practices
Keep your payment method updated to avoid service interruptions.
Assign billing management to an Admin user only.
Download or record your Statement IDs for financial tracking.
If you manage multiple workspaces, ensure each one has its own valid payment setup.
Check your Usage section regularly to anticipate upcoming billing cycles.
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