Knowledge Base Search Tool
The Knowledge Base (KB) Search Tool allows your Agent to query structured repositories of documents, FAQs, guides, or policies that you create inside Zaia Endless. It is the most efficient way to ensure your Agent always has access to updated, reliable information without overloading the main prompt.
🔎 What is a Knowledge Base?
A Knowledge Base in Endless is a container where you upload or create information such as:
Company policies and procedures
Product documentation
Pricing tables or plan descriptions
Frequently Asked Questions (FAQs)
Training or onboarding guides
The KB is not free text like the Agent prompt. Instead, it is structured, allowing for faster, more accurate searches when the Agent needs specific details.
⚙️ How the Tool Works
The description field is essential: the Agent decides to use the KB Search Tool based on this description. Write it clearly and specify what type of information the Agent should retrieve.
You must link the tool to an existing Knowledge Base by providing its ID.
If no KB exists, you can create one directly from the tool configuration.
Once active:
The Agent checks if the question matches the KB’s scope.
If yes, it retrieves the most relevant entries.
The response is integrated into the Agent’s final answer.
📐 When to Use a Knowledge Base
If the information will change frequently, e.g., updated pricing, policies, or technical docs.
If the Agent needs structured retrieval rather than static memory.
✨ Tip: Keep evergreen, stable knowledge (like tone, role, or simple rules) in the main prompt, and use KBs for dynamic or long documents.
🛠️ Setup Example
Scenario: You want your Agent to answer questions about your SaaS pricing.
Create a Knowledge Base
Name: Pricing and Plans
Upload a document or FAQ with details of all plans and prices.
Add the KB Search Tool
Description: “Use this tool when the user asks about prices, plans, upgrades, or billing policies.”
Knowledge Base ID: Pricing and Plans
Result
If a customer asks: “What’s included in the Pro Plan?”, the Agent queries the KB and responds with up-to-date information.
✅ Best Practices
Write a clear, action-oriented description so the Agent knows exactly when to use the KB.
Keep content well-structured: use headings, bullet points, and FAQs.
Update KBs regularly so your Agent never provides outdated information.
Avoid redundancy: don’t duplicate the same text in both the prompt and the KB.
Last updated